Maintaining a clean and welcoming Airbnb space for your guests is crucial for receiving positive reviews and keeping your occupancy rates high. However, managing cleaners effectively can be a challenge, especially if you don’t have a system in place. Here’s how you can ensure smooth operations, excellent cleanliness, and a reliable team of cleaners.
1. Set Clear Expectations
The first step in managing your Airbnb cleaners effectively is to set clear, detailed expectations. Write out a checklist of tasks that need to be completed for each turnover. This includes everything from dusting and mopping floors to changing linens, restocking essentials, and ensuring all appliances are clean and functional.
Tip: Be specific about what needs to be cleaned and the standards you expect. For example, “wiping down surfaces” should also specify which surfaces (e.g., kitchen countertops, bathroom sinks, etc.).
2. Use a Cleaning App or Software
Using a cleaning app or management software can streamline communication and keep track of cleaning schedules. Apps like Breezeway or TurnoverBnB allow you to create detailed cleaning schedules, send notifications, and even hire local cleaners automatically. This reduces the chances of miscommunication and missed cleanings.
Tip: Integrate the app with your Airbnb calendar so cleaners are automatically notified about check-out and check-in times.
3. Hire Reliable and Professional Cleaners
Choosing the right cleaners is vital to ensure your property always looks presentable for guests. Look for cleaners with experience in short-term rental turnovers. This type of cleaning requires more attention to detail and efficiency than a typical residential cleaning job.
Tip: Conduct interviews, check references, and if possible, run a trial cleaning to assess their work.
4. Create a Communication System
Effective communication with your cleaners is key to ensuring a smooth operation. Make sure there’s a system in place where they can ask questions, report issues, and receive feedback. This can be done through messaging apps like WhatsApp, or by using a dedicated communication platform built into your cleaning software.
Tip: Set expectations for response times and provide clear instructions for urgent situations (e.g., when something is broken or a guest has left a mess).
5. Implement a Cleaning Checklist
A cleaning checklist is essential for maintaining consistency. This checklist should include all the tasks that need to be done, the products and tools required, and any special instructions. The more detailed the checklist, the easier it will be for your cleaners to do their job well.
Tip: Make sure the checklist is easily accessible and digital, so cleaners can update it or mark items as completed in real-time.
6. Maintain an Inventory of Supplies
Ensure your cleaners always have the necessary supplies to do their job. Regularly check the inventory of cleaning products, linens, towels, and other amenities to prevent any delays. Running out of key supplies can cause disruptions in cleaning schedules.
Tip: Set up a system where cleaners can request more supplies when stock is low or automate inventory checks with your cleaning software.
7. Offer Incentives and Keep Cleaners Motivated
Motivation is key to retaining great cleaners. Offering performance-based incentives, like bonuses for quick turnarounds or consistent five-star ratings, can motivate cleaners to stay on top of their work.
Tip: Establish a reward system based on cleanliness, reliability, and feedback from guests. This can help foster loyalty and better work performance.
8. Regularly Inspect the Work
As a host, it’s important to inspect the work of your cleaners to ensure they’re meeting your standards. Perform random checks, especially after turnover, to ensure consistency. This gives you a chance to provide feedback or address any issues before they impact guest reviews.
Tip: Use guest feedback as a tool for evaluation. If a guest mentions cleanliness issues, use this as an opportunity to work with your cleaners and improve.
9. Plan for Emergencies
Sometimes, cleaners may not be available due to illness, personal reasons, or other emergencies. It’s important to have a backup plan in place. This could mean hiring a second cleaning team or keeping a list of reliable temporary cleaners.
Tip: Have a list of contingency plans for emergency cleanings, such as local cleaning services you can contact at short notice.
10. Foster a Good Relationship
Developing a professional yet friendly relationship with your cleaners can lead to better communication and smoother operations. Treat them with respect, be prompt with payments, and show appreciation for their hard work. A motivated and happy cleaning team is more likely to provide excellent service.
Tip: Show gratitude with small tokens, like a thank-you note or holiday bonuses, to make them feel valued.
Final Thoughts
Effectively managing Airbnb cleaners requires a combination of clear expectations, streamlined communication, and efficient systems. By setting standards, using technology, and building strong relationships with your cleaning team, you can ensure your Airbnb property remains pristine and ready for guests. Happy hosting!
P.S. In need of Cincinnati airbnb cleaners? Try Cleanbnb.