As an Airbnb host, setting clear expectations about cleaning responsibilities can be a delicate balancing act. One of the most common questions both hosts and guests wonder about is whether the cleaning fee covers washing dishes. At Cleanbnb, we’ve helped hundreds of hosts navigate this exact question, and we’ve learned what approaches lead to the best outcomes for everyone involved.
Understanding Airbnb Cleaning Fees
Airbnb cleaning fees are additional charges hosts can add to cover the costs of preparing the property for the next guest. However, Airbnb doesn’t specify exactly what tasks should be included in this fee, leaving it up to hosts to decide and communicate their expectations.
The Dish Dilemma
When it comes to dirty dishes, there’s no one-size-fits-all answer. Some hosts expect guests to wash their dishes before checkout, while others include this in their cleaning service. Both approaches have merit, but how you communicate your preference makes all the difference.
Finding the Right Balance in Checkout Instructions
The Risk of Too Many Checkout Tasks
Research shows that properties with extensive checkout chore lists tend to receive lower ratings. When guests pay a substantial cleaning fee and are still asked to:
- Strip beds
- Start laundry
- Take out trash
- Clean bathrooms
- AND wash all dishes
They often feel they’re being charged twice for the same service. This frustration frequently appears in reviews, affecting your property’s overall rating and attractiveness to future guests.
The Cleanbnb Approach
Based on our experience with hundreds of Airbnb properties, we recommend a gentle approach to checkout instructions:
- Politely request basic courtesy: “We kindly ask that you place used dishes in the dishwasher before departure.”
- Provide options: “If you’re rushed at checkout, don’t worry about the dishes—our cleaning team will handle them.”
- Avoid strict requirements: Instead of “You MUST wash all dishes,” try “We appreciate your help with rinsing dishes.”
When Guests Don’t Wash Dishes
Even with the most polite requests, some guests will leave without washing dishes. This is where having a reliable cleaning service becomes invaluable. Professional Airbnb cleaners like Cleanbnb are prepared to handle whatever condition the property is left in, ensuring it’s spotless for your next guests regardless of what the previous ones did or didn’t do.
The Value of Professional Cleaning Partners
A dedicated Airbnb cleaning service understands the importance of flexibility. Some days, they’ll enter a property where guests have meticulously followed all checkout instructions. Other days, they’ll face sinks full of dirty dishes. Either way, they ensure your next guests walk into a perfectly prepared space.
Our Recommendation
Include basic courtesy requests in your checkout instructions, but be prepared for guests who don’t follow them. Factor the occasional need for more extensive cleaning into your cleaning fee, and work with professionals who can adapt to varying situations.
Remember, at the end of the day, positive reviews and repeat bookings are worth far more than having every guest wash their dishes. Finding that balance between reasonable requests and guest satisfaction is key to long-term success as an Airbnb host.
Need help creating the perfect balance for your Airbnb property? Cleanbnb specializes in tailored cleaning solutions that keep your guests happy and your reviews stellar.