At Cleanbnb, we’ve refined our turnover process through thousands of cleanings across diverse properties. Our systematic approach ensures consistent, exceptional results that keep your guests coming back and your reviews stellar. Here’s an inside look at how we transform your property between guests—and why our process stands out in the vacation rental cleaning industry.
Before We Even Begin: The Preparation Phase
Great cleanings start before our team arrives at your property:
Booking Integration
Our system connects directly with your Airbnb calendar, automatically scheduling cleanings after checkout and before new arrivals. This eliminates the need for you to manually book cleanings.
“The calendar integration alone has saved me countless hours and prevented several potential booking conflicts,” says Rachel, a Cleanbnb client with multiple downtown properties.
Property Profile Development
Each property in our system has a detailed profile including:
- Floor plan and square footage
- Inventory of linens and supplies
- Special cleaning instructions for unique features
- Photographs of properly staged rooms
- Location of cleaning supplies and access information
- Emergency contact protocols
Team Assignment and Briefing
We carefully match cleaning teams to properties based on:
- Property size and complexity
- Team specializations and experience
- Previous familiarity with the property
- Time constraints between bookings
The Cleanbnb 7-Step Turnover Process
Step 1: Initial Assessment (15 minutes)
Our team begins with a walkthrough to:
- Document any existing damage or issues
- Note any guest-left items
- Identify areas needing special attention
- Take “before” photos of key areas
This critical step provides protection for both you and your guests by establishing clear documentation of property condition.
Step 2: System-Driven Cleaning Sequence (1-3 hours)
Rather than randomly cleaning whatever catches the eye, our teams follow a systematic approach:
- Top-to-bottom protocol: Starting with dusting ceiling fans and light fixtures, working down to baseboards and floors
- Outside-in method: Beginning from the property’s entrance, moving inward toward bedrooms and bathrooms
- Wet-to-dry progression: Completing wet cleaning tasks first, allowing surfaces to dry while other areas are cleaned
This methodical approach ensures efficiency and prevents overlooked areas.
Step 3: Linen and Consumable Management (30 minutes)
Our comprehensive approach to linens and supplies includes:
- Removing all used linens in sealed bags to prevent cross-contamination
- Installing fresh, professionally laundered linens
- Making beds with hospital corners and proper pillow arrangement
- Replenishing guest consumables according to your specifications
- Inventorying supplies and noting low-stock items
Step 4: Enhanced Disinfection Protocol (20 minutes)
Beyond standard cleaning, we implement:
- EPA-approved disinfectants on all high-touch surfaces
- Special attention to frequently overlooked areas like light switches, remote controls, and doorknobs
- Bathroom sanitation procedures that eliminate germs rather than just removing visible soil
- Kitchen food-contact surface sanitation
Step 5: Property Reset and Staging (30 minutes)
Presentation matters tremendously for first impressions:
- Arranging furniture according to your property profile photos
- Properly positioning décor items and books
- Setting out welcome amenities
- Opening blinds/curtains to preset positions
- Adjusting thermostats to comfortable arrival temperatures
- Activating subtle room fresheners (if specified)
Step 6: Quality Control Verification (15 minutes)
Every cleaning concludes with our 50-point quality control checklist:
- Visual inspection of all surfaces for missed spots
- Black light inspection for organic residues in bathrooms and kitchens
- Function testing of key appliances
- Smell test in all rooms and closets
- “Guest perspective” evaluation from entry points
Step 7: Digital Documentation and Reporting (10 minutes)
Before leaving, our team completes:
- “After” photographs of all rooms
- Digital checklist confirmation
- Supply inventory update
- Maintenance issue alerts (if any)
- Secure property lockup verification
Within minutes of completion, you’ll receive an automated report with cleaning verification and any notes from the team.
The Technology Difference
Our proprietary cleaning management system enhances accountability and performance:
- GPS verification ensures teams are actually at your property
- Timestamp documentation confirms appropriate time spent on cleaning
- Photo comparison allows quality control managers to verify work remotely
- Digital checklists prevent steps from being missed
- Real-time communication enables immediate problem resolution
Specialized Situations We Handle
Beyond regular turnovers, Cleanbnb offers specialized services:
Deep Cleaning Interventions
Periodically, properties benefit from more intensive cleaning:
- Carpet extraction cleaning
- Upholstery deep cleaning
- Oven and refrigerator detailing
- Window washing (interior and exterior)
- Mattress sanitizing
Problem Resolution Cleaning
We’re equipped to handle challenging situations:
- Smoke odor elimination
- Pet hair and dander removal
- Red wine and difficult stain treatment
- Minor damage correction
- Excessive mess remediation
Seasonal Transitions
As seasons change, so do cleaning needs:
- HVAC vent cleaning
- Outdoor furniture preparation
- Holiday decoration installation/removal
- Fireplace and chimney preparation
- Seasonal allergen reduction
The Cleanbnb Guarantee
Our service includes these guarantees:
- On-time arrival: We’ll never delay your guest check-in
- Complete satisfaction: If you’re not happy, we’ll return to address any issues
- Damage protection: $2 million in liability insurance covering our work
- Supply assurance: Emergency replenishment if supplies run out
- Backup teams: Alternative cleaning teams available if primary team has an emergency
Partnering with Cleanbnb
Transitioning to our service is simple:
- Initial consultation: We discuss your specific property needs
- Onboarding inspection: We create your detailed property profile
- Initial deep clean: We establish your cleanliness baseline
- System integration: We connect with your booking calendar
- Regular service: We handle all standard turnovers
- Quarterly review: We evaluate performance and make adjustments
The Investment in Excellence
While bargain cleaning services might seem attractive, our comprehensive approach delivers superior value. Our pricing is transparent and based on:
- Property size and complexity
- Number of bedrooms and bathrooms
- Average guest stay length
- Location and accessibility
- Special features requiring attention
Most importantly, our service pays for itself through higher ratings, better reviews, and increased booking rates.
Ready to experience the Cleanbnb difference? Contact us today for a free consultation and property assessment. Let us show you how professional cleaning can transform your guest experience and simplify your life as a host.